01
Before returning
Do not send a product without prior authorisation. Unauthorised returns may not be receivable or identifiable.
02
Research-handling products
To protect integrity and handling control, opened, used or improperly stored products cannot be returned to stock.
03
Damage or discrepancy
Document the outer parcel, shipping label and product immediately on receipt. Retain all packaging while the request is reviewed.
04
Assessment
Each request is assessed against condition, shipping history and applicable obligations.
05
Refunds
Where approved, refunds are issued through the original payment method subject to the provider’s processing times.